Refund Policy
Grandpa’s Truck – Refund & Cancellation Policy
Effective Date: 10/7/2025
Cancellations & Rescheduling
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Moves must be canceled or rescheduled at least 24 hours in advance.
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Late cancellations or no-shows may be charged a fee of $50 or 25% of the estimated move cost, whichever is higher. This protects our team from last-minute losses.
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Moves can be rescheduled based on availability.
Refunds
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Since payment is collected after the move is completed, refunds are only applicable in cases of overpayment.
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Any overpayment will be returned in full via the same payment method used by the customer (Cash, PayPal, CashApp, Zelle).
Service Limitations
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Any delays due to weather, traffic, or other uncontrollable circumstances are handled at the time of service, and payment will only be collected for work actually completed.
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For any additional services provided, such as packing or assembly, charges apply according to the work completed.
Contact Us
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For questions regarding refunds or cancellations, contact us at:
Phone: 816-663-5324
Email: ggrandpastruck@gmail.com